bunq zoekt een Head of User Quality in Amsterdam

Take Ownership:Take full ownership of KYC, AML, and customer due diligence (CDD) processes — from onboarding to offboarding — ensuring every approval, risk check, review, and escalation is accurate, compliant, and user-friendly.Verify the identity of every user, swiftly detect suspicious activities, and block bad actors with robust, risk-based processes.Maintain full compliance with the EU’s Anti-Money Laundering Directives, Dutch financial regulations, and bunq’s internal risk appetite framework.Partner with Product, Compliance, and Risk teams to design seamless flows that balance customer experience with regulatory obligations.Continuously improve controls through automation, AI, and data-driven insights to reduce manual work and scale efficiently.Strategic translation into execution – You understand bunq’s vision and strategy, and you translate that into high-impact operational processes, systems, and priorities that driv  Read More