More Recruitment zoekt een Customer Service Systems & Process Analyst in Amsterdam Area

We are seeking a Customer Service Process and Systems SME to support the EMEA Customer Service organization within a leading global provider of innovative solutions in the life sciences sector. The company develops and delivers advanced technologies and products that enable scientific research and healthcare breakthroughs worldwide. This role is an exciting opportunity to drive operational excellence and enhance customer satisfaction by transforming customer service into a strategic, value-creating function. You will leverage data-driven insights and process improvements to meet evolving customer needs and support growth in a fast-paced, dynamic environment.Tasks and ResponsibilitiesLead and execute process improvement initiatives across customer service operations, focusing on system integration, order-to-cash workflows, automation, reporting, and analytics.Serve as the voice of the customer service function in cro  Read More