BYD EUROPE zoekt een RSA (Roadside Assistance) Manager in Hoofddorp

An Automotive RSA (Roadside Assistance) Manager is responsible for overseeing and managing the operations of a roadside assistance program within an automotive organization. The role ensures that customers receive timely and effective roadside support in the event of a breakdown or emergency. The RSA Manager works to maintain high levels of customer satisfaction by managing the performance of the RSA team, coordinating with service providers, and ensuring the smooth operation of the service infrastructure.Key ResponsibilitiesProgram ManagementOversee the day-to-day operations of the roadside assistance program, ensuring it meets or exceeds customer expectations for responsiveness, quality, and efficiency.Develop and maintain operational procedures for handling roadside assistance requests, including communication with customers, service providers, and internal teams.Ensure that RSA services are pr  Read More